Job Description

Job Title: Self-Hosted LogScale Engineer

Duration: 1 year (but assigned to multiple projects during that time)

# of Roles: 2

Location: US, Remote

Description: The CrowdStrike Resident Self-Hosted LogScale Engineer from OpenKyber Professional Services provides long-term dedicated support to help you operationalize and maintain the CrowdStrike Falcon LogScale platform.

Overview: A CrowdStrike Resident Self-Hosted LogScale Engineer services engagement provides for dedicated assistance with the installation, configuration and integration of your CrowdStrike Falcon LogScale platform as follows:

• Defines Customer's desired business outcomes and prioritized use-cases for Falcon LogScale
• Provides assistance architecting the Falcon LogScale platform according to standard practices
• Deploys the CrowdStrike data pipeline if included in the LogScale project
• Aligns Customer's configuration of the Falcon LogScale platform to prioritized use-cases

Service Objectives: Your CrowdStrike Resident Self-Hosted LogScale Engineer will work with you to determine tasks or goals on which to focus during your engagement and to prioritize and re-prioritize tasks as needed throughout your engagement. Successful completion of said tasks is reliant on Customer to provide needed resources, tooling, direction, etc. in a timely manner. Below are some example tasks/goals that may be applicable to your engagement.

Project Kick - Off

• Introduction to OpenKyber Professional Services Team, processes and tools
• Review of purchased services
• Assess Customer's readiness for OpenKyber Resident Self-Hosted LogScale service

Planning and Installation

• Review Customer's infrastructure and use cases. Provide guidance on architectural standard practices and use case sequencing
• Review of project scope and resource scheduling
• Assist with installation of Self-Hosted Falcon LogScale
• Review previous Log Management platforms and provide guidance for migrating logging strategy, access requirements, and performance requirements into a Self-Hosted Falcon LogScale environment
• Provide architectural guidance and assist with configuring network and server infrastructure (on-prem) or cloud infrastructure tools and supporting resources (object storage management, Kubernetes, Helm, etc.)
• Provide guidance and assist with configuration of LogScale, Kafka, and supporting components
• Provide guidance and assist with authentication and access management to infrastructure and LogScale
• Advise and assist with configuration of monitoring, scaling and routine sustaining activities
• Assist with ongoing support needs
• Advise on configurations such as: Role-Based access controls, LogScale and Kubernetes environmental variables, JVM configuration, Kafka configuration, DR/Fault Tolerance configurations, Exporting log data via S3 and other supported methods
• Assist with optional platform integrations such as: Email configuration, Proxy Setup, Ticketing systems

Log Source Onboarding - Data Ingestion

• Provide advisory support on logging strategy and configurations
• Configure the CrowdStrike data pipeline
• Onboard data sources into Falcon LogScale
• Create and/or modify parsers to match ingested data sources
• Normalize data against CrowdStrike standards

Content Development

• Best-effort migration of content from other previous vendors to CrowdStrike LogScale

Customization of Dashboard such as:

• Dashboard properties
• Dashboard parameters
• Widgets

Create and configure queries, lookups, alerts, actions, and scheduled searches

Knowledge Transfer & Project Closeout

• Knowledge transfer discussion topics such as:
• Falcon LogScale UI
• Account management
• Data ingestion
• Repositories
• Parsers
• Dashboards
• Automation and alerts
• Packages
• Administration
• Security and authentication
• Cluster management
• Review of work performed to include sharing relevant documentation

For applications and inquiries, contact: [email protected]

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