Job Description
Description At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.
Andaz Miami Beach Resort & Spa is now recruiting a Housekeeping Coordinator to join our team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. The property boasts 287 guestrooms including 64 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience. Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who's who of Miami. Spanning 25,000 square feet of innovative indoor and outdoor event space, Andaz Miami Beach will become a landing spot for guests and locals seeking celebratory gatherings that embrace the city's culture of music, art, and fashion.
Position Summary The Housekeeping Coordinator's primary responsibility is to support the daily coordination of the Housekeeping operations. The Housekeeping Coordinator is responsible for ensuring the department achieves the highest level of service delivery through effective communication and follow up. Critical aspects of the role are communicating room status, receiving & dispatching requests /tasks to all key contacts; ensuring a smooth and efficient operation of the department. The Housekeeping Coordinator works closely with the Engineering, Front Office and Food and Beverage departments.
Position Responsibilities/ Essential Functions • Generate operational reports for the coordination of the Housekeeping department;
• Handle telephone calls and ensure all messages, information and requests are logged, communicated promptly and accurately to provide prompt delivery of excellent service for both internal and external guests;
• Maintain effective record and filing systems; completing all administrative reports accurately and in a timely manner.
• Process requests and delegates work assignments in a timely manner while adhering to brand standards.
• Assist Housekeeping Supervisors in taking a lead role in the coordination of all Housekeeping employees and Engagement activities.
• Responsible for communicating all operational concerns to the leadership team and proactively addressing any day to day operational concerns.
• Maintain complete knowledge of all Housekeeping services, outlets, hotel areas/features and hours of operation.
• Assist other housekeeping employees in maintaining clean and organized work and public areas.
Qualifications • A minimum of a Hospitality Diploma or related field;
• A minimum of one (1) year Housekeeping experience is required;
• At least one-year administrative experience.
• Excellent computer skills, especially Microsoft Suite.
• Attention to detail.
• Excellent verbal and communication skills.
• Must be able to work on tasks with minimum to no supervision
• Knowledge of hotel operations and the interdependence of each department;
• Positive attitude: Willingness to "go the extra mile to get the job done";
• Ability to prioritize tasks/needs of internal and external customers;
• Proven business communication (verbal and written)skills;
• Ability to effectively multi-task; excellent organizational skills;
• Ability to demonstrate care and empathy to both internal and external guests
• Must be able to work a flexible schedule inclusive of weekends.
As an Andaz Miami Beach Resort & Spa colleague, you will enjoy the following benefits: • Free room nights, Discounted and Friends & Family Room Rates
• Medical, Dental, and Vision Insurance with only a 30-day waiting period!
• 401K with company match
• Free Parking
• Generous Paid Time Off
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more
Andaz team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Our Values: Empathy Integrity Respect Inclusion Experimentation Wellbeing
At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
If you are a results-oriented individual with a passion for selling a vibrant, playful hotel with one-of-a-kind gathering places offering the perfect backdrop for meetings, weddings, and special occasions, become part of Miami's first Andaz luxury lifestyle resort -
Apply now!
Job Tags
Full time, Live in, Local area, Flexible hours, Night shift, Weekend work