Job Description

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The EPO Team Leader leads daily operations performance scheduling and readiness of EPOs responsible for safeguarding the executive floor and responding to lifesafety incidents. The role ensures operational excellence manages vendor support and remains deployable as an EPO. The Manager also crosstrains with Executive Protection Agents (EPAs) to strengthen program depth and support future advancement.

LOCATION:

** Truist in-office requirement is 5 days per week**

Please note: candidate must be located in the following location:

• Charlotte NC

No remote or telecommute option

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.

• Direct daily activities assignments and coverage of EPOs.

• Ensure continuous protection and readiness for emergencies or threats.

• Conduct shift briefings operational updates and enforce standards.

• Oversee access control floor monitoring and safeguarding procedures.

• Maintain 24/7 operational awareness and adjust staffing as needed.

• Build strong partnerships with Executive Assistants and Executive Leadership.

• Oversee concierge operations on the executive floor.

• Fill shifts during shortages highdemand periods or emergencies.

• Maintain a prepared visible presence on the executive floor.

• Respond to medical issues threat indicators and lifesafety events.

• Execute emergency protocols and coordinate with internal responders.

• Support vendor oversight procurement contract evaluation and budgeting.

• Review vendor performance and ensure servicelevel compliance.

• Approve invoices for EPOrelated services.

• Participate in structured crosstraining with EPAs.

• Support EPAs during highdemand or highrisk scenarios.

• Build familiarity with EPA responsibilities to support program flexibility.

• Coordinate all EPO training with the Senior EPA and Director of EP.

• Provide operational insights risk observations and improvement recommendations.

• Assist with updates to policies and procedures.

• Maintain incident reports and data logs.

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ten years in executive protection corporate security law enforcement or military protective services.

• Demonstrated leadership or supervisory experience.

• Strong knowledge of life safety and emergency response protocols.

• Excellent communication situational awareness and decision making skills.

• Understanding of life-safety response and emergency procedures.

• Strong administrative computer skills (Microsoft Office Suite SharePoint CoPilot)

• Ability to serve in a protective capacity with flexible hours.

• Must meet internal readiness requirements and LEOSA (18 USC 926C) eligibility.

• Strong understanding of the PSP role and ability to liaison with Truist PSPs.

Preferred Qualifications:

• Experience managing or coordinating security personnel.

• Experience protecting executive office environments.

• Protective operations experience in corporate or regulated environments.

• Medical response certifications (CPR/AED First-Aid EMT-B TCCC).

• Defensive tactics or deescalation training.

• Interest in advancing toward EPA or leadership roles.

• Industry certifications such as PPS PPO CPP PSP or equivalent.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.

Required Experience:

Unclear Seniority

Job Tags

Full time, Contract work, Part time, Remote work, Flexible hours, Shift work, Day shift

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