Patient Engagement Technical Lead Job at Emeraldadvantageconcepts, San Francisco, CA

UEo0Ty9Ma2pSR1ZaZU05L1R1ZWRwU2tYRkE9PQ==
  • Emeraldadvantageconcepts
  • San Francisco, CA

Job Description

About the Role

We are seeking a Technical Lead – Patient Strategy to drive the design, integration, and evolution of patient‑facing digital platforms across CRM, AI, and cloud ecosystems. This role requires deep expertise in Salesforce Health Cloud , Patient CRM systems , AWS services , and AI orchestration to build intelligent, compliant, and scalable patient engagement solutions.

You will partner closely with architects, data teams, and business stakeholders to create seamless patient journeys, unify data across platforms, and implement next‑generation AI agents that support proactive patient care.

Key Responsibilities

Platform & Integration Leadership

  • Design end‑to‑end data and workflow integrations across Salesforce Health Cloud, AWS, and other patient systems
  • Ensure a unified single source of truth for patient data
  • Collaborate with architects to define scalable, secure, and compliant platform designs

AI Orchestration & Automation

  • Lead development of Agentic AI solutions using AWS Bedrock
  • Build AI agents that process real‑time data from the Data Lake to deliver proactive nudges to patients and case managers
  • Optimize data workflows and troubleshoot complex technical issues

AWS Engineering

  • Develop and integrate solutions using AWS Lambda, Glue, S3, Athena, and related services
  • Implement data pipelines, event‑driven architectures, and secure data exchange patterns

Patient Engagement & CRM

  • Leverage expertise in patient engagement tools within the Pharma Commercial domain
  • Enhance patient service workflows, case management, and digital touchpoints
  • Ensure all solutions comply with HIPAA and regional privacy regulations

Stakeholder Communication

  • Translate complex technical concepts for both technical and non‑technical audiences
  • Work cross‑functionally with product, data, compliance, and commercial teams
  • Provide technical leadership, documentation, and best‑practice guidance

Required Skills & Experience

  • Expertise in Salesforce Health Cloud or other Patient CRM platforms
  • Strong experience with AWS services (Lambda, Glue, S3, Athena)
  • Hands‑on experience developing AI agents using AWS Bedrock
  • Strong data analysis, troubleshooting, and workflow optimization skills
  • Experience integrating CRM, cloud, and data lake environments
  • Knowledge of HIPAA and Pharma‑specific data governance requirements
  • Experience with patient engagement or patient services tools in the Pharma Commercial domain

Soft Skills

  • Strong communication and stakeholder‑facing presence
  • Creative problem‑solving mindset
  • Ability to simplify complex technical concepts
  • Strong documentation discipline
  • Collaborative, team‑oriented approach

Job Tags

Similar Jobs

Hilton

Housekeeping Clerk PM - Hilton Americas Houston Job at Hilton

 ...The Hilton Americas-Houston is seeking to hire a PM Housekeeping Clerk to join their Team! Located in theheart of downtown Houston, this beautiful 1200 room hotel is connected to the George R. Brown Convention Center via skywalk andadjacent to both Discovery Green... 

U.S. Army

Dog Handler (31K) Job at U.S. Army

As a Military Working Dog Handler, you'll work with K-9 units and be responsible for training and caring for dogs, both at home and abroad, supporting missions and daily law enforcement. Military Working Dogs search for narcotic drugs or explosives and work with their ...

JLL

Occupancy Planning & Management (OPM) Sales Executive Job at JLL

 ...experience to a new industry join our team as we help shape a brighter way forward. Job Summary We are currently seeking an OPM Sales Executive to join our team. This role is responsible for driving fee revenue and contribution income growth for JLLs Occupancy... 

Legend Biotech USA, Inc.

QA, Investigations Lead II/III Job at Legend Biotech USA, Inc.

Legend Biotech is a global biotechnology company dedicated to treating, and one day curing, life-threatening diseases. Headquartered in Somerset, New Jersey, we are developing advanced cell therapies across a diverse array of technology platforms, including autologous and...

VCA Animal Hospitals

Dermatologist Job at VCA Animal Hospitals

 ...range for this position is $200,000 -$300,000. Health & Well-being ~ Innovative Associate health and well-being resources (Headspace app, Vault financial wellness tool, and access to additional mental health resources including Lyra Health)~ 401k retirement...