Online Chat Representative Job at Extract Wellness, Long Beach, NY

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  • Extract Wellness
  • Long Beach, NY

Job Description

Job Description: Online Chat Representative at Extract Wellness

Job Responsibilities:

  • Engage with customers through online chat to provide information about hemp-based CBD products offered by Extract Wellness
  • Respond to customer inquiries promptly and professionally
  • Assist customers in placing orders and provide guidance on product selection
  • Resolve customer complaints or issues in a timely manner
  • Work closely with the sales and marketing teams to coordinate efforts and support customer needs
  • Maintain accurate records of customer interactions and transactions

Essential Qualifications:

  • Excellent written communication skills
  • Customer-focused attitude with a desire to help and support others
  • Strong problem-solving skills and ability to think on your feet
  • Basic knowledge of hemp-based CBD products or willingness to learn
  • Ability to work independently and as part of a team

Desired Experience:

  • Minimum of 1 year experience in customer service or sales role
  • Experience with online chat platforms or customer service software
  • Familiarity with CBD products and industry trends

Salary & Benefits:

The salary and benefits for this position will be discussed during the interview process and will be competitive based on experience and qualifications. Extract Wellness offers a supportive work environment and opportunities for professional growth.

Job Tags

Full time

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