Job Description

To put it simply, we are a customer service company that happens to sell office solutions. In 1995, we started as a Xerox agency called Midwest Document Systems Inc. As we started to expand into other solutions beyond Xerox, we wanted to change our name to reflect all the technology solutions we offered. Just a few years later, Solutions Management Group was born.

Since our beginning, we have been delivering complete office solutions to our clients backed by the highest quality technology vendors in the industry. We partner with companies such as Ricoh, Xerox, Extron, HP, Dell, Lenovo, DocuWare, Print Audit, and Papercut.

While we are a locally owned company headquartered in Davenport, Iowa, we have been recognized as a leader by global organizations. Through organic growth, we now manage print devices in 35 states and offer life cycle management for technology and workflow automation. Our unparalleled office solutions and service are trusted by clients across various industries including healthcare, retail, insurance, financial services, hospitality, government, automotive, manufacturing, agriculture, and education. We help our clients discover the best practices to approach their problems.

We believe that each employee contributes to Solutions Management Group’s growth and success. We hope you will take pride in being a member of our team.

Job Responsibilities

The Director of Business Development is responsible for ensuring excellence customer experiences and all services provided to Solutions Management Group clients are executed to the SMG standard. Works with new and existing clients to create a shared vision, inspire collaboration, and drive change.

They will be responsible for managing multiple large projects and discovering potential obstacles. This position will work with all members of the company to create solutions to fit customer needs.

In addition, they are responsible for developing the sales goals, assisting with existing and prospective clients through SMG's proprietary assessment and sales cycle, and oversee the proposals and contracts of new and existing clients. This role also has the responsibility of maintaining client satisfaction on new accounts.

Job Functions

• Provides excellent customer service to all Solutions Management Group staff and clients
• Fosters a company culture that cultivates a high level of customer service
• Participates in the hiring/training, developing for Business Development employees
• Conducts performance reviews for Business Development employees
• Acts as a key partner for the decision making/strategic planning for the Executive Leadership team
• Participates as a primary resource in the training/developing of all Solutions Management employees
• Provides Departments with tools and resources to learn new and expand their skills
• Collaborates with top client's C-suite to ensure their needs are met
• Solves problems for planned and unplanned situations
• Oversees the life cycle management of technology equipment for SMG clients'
• Develops and maintains a strong relationship with our client's decision maker
• Ensures sound judgement with multiple operation budgets to maintain budgets expenses and manage profitable business units
• Advises on order fulfillment, services provided to SMG clients, vendor relationships, and new client proposals
• Builds vision, goals, and execution plan for business development team, in conjunction with the President
• Assists with and approves proposals and contract for new and existing SMG clients
• Completes forecasts on a regular basis for staff and President
• Collaborates with Client Relations and Marketing Manager to improve marketing materials and expand the company's marketing presence in all territories
• Stays on top of industry trends to identify potential opportunities for company growth
• Makes critical decisions based on both the client and SMG

Job Qualifications

• Employee must be able to execute strong customer service skills
• Employee must be able to build relationships with clients
• Previous management experience is required
• Strong communication; verbal and written
• Must be willing to travel up to 50 percent of the time
• Proficiency with Microsoft Office Suite
• Business or IT Degree is required

Benefits

• Health, Dental, and Vision insurance
• Paid premiums for Short Term Disability/Long Term Disability Insurance
• Paid $10,000 Life Insurance policy
• Section 125 Flex Spending Account
• 401(K) Retirement Plan
• Vacation Pay
• Paid Time Off
• Holiday Pay
• Employee Assistance Program

Solutions Management Group is an Equal Opportunity Employer

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