Job Description

Be a part of history as Waldorf Astoria New York makes its return as the hallmark of effortless elegant and unforgettable experiences. Faithfully restored, synthesizing the glamour of the past with the cutting edge of what is possible now, this iconic hotel is seeking a Commercial Manager, Sales to join its rich legacy.

The Commercial Manager, Sales is responsible for supporting a dynamic team of sellers in focusing on group and transient sales.

Hilton’s Commercial Services organization is comprised of team members driving our sales, revenue, marketing, catering and events management, call centers, and analytics functions. These functions are the core of Hilton’s “commercial engine” and are essential to Hilton’s ability to drive profitable growth. The Commercial Manager, Sales will support this “commercial engine”.

Responsibilities

• Support the group and leisure sales team with contracting, proposals, reporting, and sales systems.
• Coordinate internal and external communications.
  • High level of engagement with customers including:
  • Support of team’s site visits and pre-convention meetings
  • Support of sales managers with travel planning and preparation.
• Meetings with customers to represent sales leader
• Host virtual calls, manage post-event surveys, and collaborate with the Marketing team on assets for Sales Managers and Directors.
• Collaboration with Hilton Worldwide Sales towards demand and conversion generation
• Liaise with property teams and Global Sales representatives, coordinating team and client activities.
• Help handle RFPs and Preferred Agreements and act as a liaison between sales teams, operations teams and customers.
• Manage department supplies, expenses, schedules, forecasts, month-end closing, ad-hoc inquiries, and administrative tasks.
• Maintain internal/external letters, forms, bookings, contracts, resumes, room lists, schedules, and mail assisting with email correspondence directed by managers.
• Review and update wholesale media, group accounts, and account development plans.
• Assist on other administrative responsibilities when required and directed.
• Organize event participation, meetings, and travel plans, ensuring accurate documentation of activities and arrangements.
• Be the backup support for Sales Analyst, participate in relevant events, and serve as a point of contact in the absence of sales personnel.
• Manage expenses, invoice process, and maintain controllable expenses for the Sales and Marketing Department, including budget preparation and tracking, P&L forecasting, closing, and reporting.
• Support the sales team with preparation of sales presentations and communication updates.
• Build strong relationships with CVB and 3rd party travel partners.

Qualifications:

• Minimum two (2) years hotel professional experience is required, luxury experience preferred
• Advanced knowledge of Microsoft Office (including MS Teams, Outlook, Excel & PowerPoint)
• You are fluent in English with excellent communication skills (presentations, written, and verbal)
• Travel up to 10%

It would be beneficial to have:

• Experience organizing and managing multiple projects
• Hold a two-year track record in Luxury hotel Sales and Marketing function
• Familiarity with Hilton computer systems, including Delphi FDC/Salesforce
• Additional language skills are a bonus, particularly with Dutch, Spanish, Papiamento, or Portuguese
• BA/BS Bachelor’s Degree
• Proficiency in Delphi FDC preferred

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline
  In addition, we look for the demonstration of the following key attributes:
  
• Quality
• Productivity
• Dependability
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:  

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage –for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development 
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment.

The pay rate for this position is $38 - $45 per hour and is based on applicable and specialized experience

Job Tags

Hourly pay, Work at office, Worldwide

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