Job Description

GRAND OPENING!! Chick-fil-A Gloucester Outlets, located at the Gloucester Premium Outlets

• Local Operator Steve Bouhadana brings years of professional experience and a passion for developing others. Steve has a passion for Chick-fil-A's brand and legacy, team building, and leadership development.
• Our mission is to care for our guests, our team, and our community. Every role in our restaurant matters because details matter: every smile, every meal, every interaction. Together, we strive to create a place where hospitality and excellence come alive every day.
• Steve is passionate about developing leaders, making a lasting impact, coaching and mentoring, and motivating his team.
• Chick-fil-A Gloucester Outlets, is a brand new location that is projected to open in April 2026 with exciting opportunities for growth and advancement.
• Chick-fil-A is the fastest growing Quick Service Restaurant in the nation.
• Chick-fil-A has the highest customer satisfaction scores for 11 consecutive years.
• Chick-fil-A is on Forbes Lists for: Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022).
• Chick-fil-A has awarded $191 million in team member scholarships since 1973, with $26 million total awarded to 14,000+ winners in 2024.

At Chick-fil-A, Team Member role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Team Members gain life experience that goes far beyond serving a great product in a friendly environment. They are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food.

Our Benefits Include:

• A fun, positive work environment where you can genuinely influence others and make a difference
• Flexible scheduling that fits your life — plus Sundays off to rest and recharge
• Competitive pay with opportunities for raises and performance-based bonuses
• FREE meals every shift — because great food fuels great work
• Access to Team Member Scholarships to support your educational journey
• Intentional growth and leadership development to help you reach your full potential
• Leadership that genuinely invests in your success, both personally and professionally
• Clear career advancement pathways — from Team Member to Director or even becoming a future Chick-fil-A Owner/Operator
• Access to Health, Dental, Vision Insurance, Life Insurance and Short-Term/Long-Term Disability (for full-time employees)
• Access to 401(k) to help you build your future (for full-time employees)

Front of House Team Member Responsibilities:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Honor and encourage others to follow the vision and values of the Restaurant
• Multitask quickly, yet thoroughly
• Be team-oriented, adaptable, dependable, with a strong work ethic
• Work on their feet for several hours at a time
• Communicate effectively with guests and Team Members
• Adhere to Chick-fil-A rules and dress code at all times
• Other duties as assigned

Back of House Team Member Responsibilities:

• Prepare, cook, assemble, and present food safely, quickly and efficiently, meeting Chick-fil-A standards
• Be knowledgeable of the assignments for all kitchen stations, including fries, breading, assembling, boards, and food prep
• Stock kitchen inventory as needed
• Keep the kitchen neat, clean, and orderly at all times
• Keep up-to-date with new products rolled out by Chick-fil-A
• Work safely around kitchen equipment and report any maintenance issues to Leadership
• Maintain personal knowledge by completing in-house training and stay up-to-date on any changes
• Complete all opening or closing tasks as assigned
• Adhere to Chick-fil-A rules and dress code at all times
• Other duties as assigned

Qualifications and Requirements:

• Consistency and reliability
• Cheerful and positive attitude
• Loves serving and helping others
• Customer service oriented
• Strong interpersonal skills
• Detail-oriented
• Able to multi-task
• Works well independently and in a team environment
• Be willing and able to work a flexible schedule
• Have the ability to lift and carry 10-65 lbs on a regular basis
• Have the ability to stand for long periods of time

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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