Job Description

Job Title: Call Center Specialist - Polish Speaking

Location: Southfield Michigan (On-site)
Employment Type: Full-Time

Be the Voice of Patient Care at EPIC Health

At EPIC Health every patient interaction matters. From the first phone call to post-visit follow-up we believe exceptional care begins with exceptional service.

As a Polish speaking Call Center Specialist you are the first point of contact for our patientssetting the tone for their entire healthcare experience. This role is ideal for a customer service professional who thrives in a fast-paced high-volume call environment and is passionate about helping others.

You will provide empathetic support clear communication and efficient solutions to ensure every patient interaction is seamless respectful and positive.

What Youll Do

Be the Voice and Advocate for Our Patients

• Serve as the primary point of contact via phone for patients across multiple clinic locations.
• Provide professional empathetic and solution-oriented support.
• Handle high call volumes while maintaining quality and accuracy.
• De-escalate concerns and ensure patients feel heard valued and supported.

Appointment Scheduling & Care Coordination

• Schedule reschedule and confirm patient appointments efficiently.
• Provide patients with clear instructions regarding visits documentation and next steps.
• Coordinate communication between providers clinics pharmacies and external partners.
• Support pre- and post-visit workflows including reminders and follow-ups.

Patient Records & Documentation

• Accurately enter and update patient information in Electronic Health Record (EHR) systems.
• Maintain strict adherence to HIPAA and confidentiality standards .
• Document all patient interactions clearly and thoroughly.

Remove Barriers & Improve Access

• Identify and address barriers to care such as scheduling conflicts or access issues.
• Guide patients to appropriate services resources or departments.
• Support patients with clear explanations of services and processes.

Service Excellence & Performance

• Deliver a high-quality patient experience on every call.
• Meet performance metrics including call volume response time and patient satisfaction .
• Collaborate with clinic and administrative teams to improve workflows and reduce delays.
• Participate in training and continuous improvement initiatives.

What You Bring

Required Qualifications

• High school diploma or GED.
• Minimum of 2 years of experience in a high-volume call center or customer service role (healthcare banking hospitality or retail preferred).
• Bilingual in English and Polish.
• Strong verbal communication skills with a professional phone presence.
• Excellent interpersonal skills with the ability to build trust quickly.
• Strong organizational and multitasking abilities.
• Comfortable with technology including EHR systems (training provided).
• Ability to thrive in a fast-paced team-oriented environment .

Preferred Qualifications

• Experience in a healthcare call center or medical office setting .
• Experience with appointment scheduling and patient coordination.
• Familiarity with EHR systems.
• Experience handling escalated calls or difficult situations.

Why Join EPIC Health

At EPIC Health we are transforming how healthcare is deliveredfocusing on compassion accessibility and comprehensive care for the communities we serve.

We believe service is not a departmentits a culture. As a Call Center Specialist you play a direct role in improving access to care and ensuring patients feel supported from their very first interaction.

Youll join a mission-driven organization that values teamwork accountability and growthwhere your work directly impacts lives.

What We Offer

• Competitive compensation
• Comprehensive benefits package (Medical Dental Vision)
• Short- and Long-Term Disability Life & AD&D Insurance
• 401(k) retirement plan
• Paid Time Off Holidays Vacation Personal and Sick Leave
• Professional and personal development opportunities
• Employee recognition and assistance programs
• Supportive high-performance team environment

Ready to Make an Impact

If youre passionate about delivering exceptional service and want to be the voice that guides patients through their healthcare journey wed love to hear from you.

Apply today and grow with EPIC Health.

Required Experience:

IC

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