Job Description

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Professional Licensing Agency:

The Indiana Professional Licensing Agency is seeking an individual to help protect the health and safety of the citizens of Indiana by providing quality, efficient service to all professional licensees, applicants, and the public. The fundamental purpose of this position is to provide administrative support to the board director, the licensing board/commissions, and to directly supervise the customer service representatives’ projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.

Role Overview : 

• Good Judgment and Detail-Oriented Review: You're comfortable reviewing documentation carefully, spotting what's missing, and following established requirements to help applications move forward.
• Helpful, Clear Communication: You can explain next steps in a calm, professional way-by phone and in writing-so applicants understand what's needed and what to expect
• Organized and Able to Juggle Priorities: You can manage multiple applications at once, keep clear notes in an electronic file, and stay on track in a busy, deadline-driven setting.

Preferred Experience -  Associates’ level degree (or above) or minimum 2 years relevant State experience.

Salary Statement:

The salary for this position traditionally starts at $34,216.00 but may be commensurate with education or work experience.

A Day in the Life:

The essential functions of this role are as follows:

• Resolve moderately complex issues related to one or more agency program areas.
• Provide guidance and delivers program assistance to businesses, agencies and individuals obtaining varying services.
• Evaluate the customers’ needs and determines the feasibility of requests and what restrictions may exist.
• Contact businesses, individuals, and other local, state, or federal agencies to confirm or collect information and/or to respond to requests for information.
• Interpret and applies agency or state policies, regulations, and procedures related to program to ensure accuracy, completeness, and conformance to program requirements.
• Issue the proper documentation, registrations, permits, licenses, or other operating authorizations.
• Investigate, research, analyze, and presents policies, processes, legislation, regulations, and rulings related to the program for resolution of more complex issues.
• Provide guidance, training, and serves as a program resource to staff, other agency personnel, public and private business partners, and the general public.
• May be required to prepare and provide testimony as a witness during administrative hearings related to an agency program​.
• May analyze licensing information submitted by the public to determine whether a license may be granted, denied, or if additional information is neeed. 

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

What You'll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Specialized knowledge of program area, including pertinent rules, regulations, terminology, and related computer applications.
• Extensive knowledge of agency policies, procedures, and guidelines.
• Experience in analyzing customer inquiries or issues, applying criteria/regulations, and determining solutions or fees.
• Ability to understand basic to intermediate accounting principles, methods, practices, and procedures.
• Ability to establish and maintain effective relationships with various governmental agencies and the general public.
• Ability to research, investigate and analyze specific topics related to the program.
• Effectively communicate both orally and in writing.
• Ability to maintain the strictest confidentiality.
• Proficiency in Windows software products.

A degree is not required. However, at least 1+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

   

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected] .

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